This is an on-going series of interviews with executives on SLMA Radio and CRM Radio.
Paul Petersen, GM and VP of Goldmine Software shares his struggles from a young man to adjust to the realities of business. He has worked for 7 CEO’s as a senior manager and each taught him that he must consider being:
- Adaptability: He had to accept and participate in change; He has had 7 CEOs – all good guys, but different. He chose to participate rather than fight it (excepting criminal or ethical lapses)
- An “idea” is NOT a “plan”: many a good idea goes unfulfilled for want of execution. Have an idea? Enlist others to help -- have a bias for action.
- Communicating is hard – He learned more from listening than speaking. And by listening, he was more relevant for what he heard
- No one Cares what you did (or know) – only what you do now. No one says “tell us about software in the old days, Mr. Petersen” or cares about his thoughts on Fleetwood Mac before the girls joined.
- Make your boss look good (and team) – don’t be a kiss ass, but be supportive, do what you can to help others succeed; offer praise, cooperation – and phrase critiques gently.
- Lastly Bonus: have coping strategies: Pick your battles, be active, do stuff /press on
Headquartered in Salt Lake city, UT, GoldMine is “published” by Ivanti. Goldmine is a leading provider of CRM Solutions for small and mid-sized businesses worldwide. More than 25 years ago, GoldMine helped pioneer the CRM industry and they have been around for so many years because of their focus on being simple, affordable and proven.