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CRM Radio by GoldMine

Oct 2017

With the STAMP Program the Voice of the Customer is Real

October 31, 2017

Listen while you eat breakfast on iTunes


We have heard many companies and managers talk about how important the voice of the customer is, but the voice is only as good as the likelihood that the listener will do something about the customers complaints. Our Program this week interviews Stonegate Advisors’ CEO and founder Marc E. Piece about their voice of the customer program called STAMP.  STAMP sands for Strategic Account Management Platform. When it comes to listening to the customer, this program is unique.  The host is Jim Obermayer.

About Marc E. Pierce

Marc is the CEO and Founder of Stonegate. With a unique blend of consulting, industry, and start-up, Marc has more than 25-years of experience in the health and wellness industry working with health, life, dental, and disability carriers, wellness, disease and care management companies, pharmacy benefit managers, pharmaceutical companies, and providers. 

Prior to founding Stonegate, Pierce was a principal with the Bridge Strategy Group. His past experience also includes management consulting with both Ernst & Young LLP and PricewaterhousCoopers LLP, and brand management with Procter & Gamble.

Marc received his Masters in Management from Northwestern's Kellogg Graduate School of Management, and his Bachelor of Business Administration from the University of Michigan. 

[email protected]

About Stonegate Advisors

Founded in 2005, Stonegate is comprised of a team of professionals with deep health and wellness experience together with diverse backgrounds in business consulting, data analytics, market research, health plan operations, product development, and marketing. Stonegate has considerable experience working with all types of health and wellness companies including payers, providers, pharma, behavioral health, case/care/disease management companies, healthcare IT firms, and data analytics companies.

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This is the Tools And Technology report in The CRM Playbook For 2017.