Todd Cohen testifies that siloed companies are mediocre companies that eventually die. They die because sales and marketing are siloed. They die because employees, regardless of job title don’t understand that when they serve the customer well, they are in sales. They die because company departments don't talk to one another.
Todd says they can be in manufacturing or finance, it makes no difference, every action they take serves the customer. He’s got opinions and examples of solving the silo problem in this interview with the host Stacy Gentile. Cohen discusses:
- Everybody in the company is in sales
- Job titles are limiting and useless
- Marketing can’t craft messages that sell without talking to customers
- We are all in an experiential economy
- Everyone in the organization, by the nature of their job, is in sales
- No one works in a back office; There is no back office
- CRM is a transparency system and process for sales and marketing
- People set your company apart from competitors
- Everyone in a company has a connection to the customer
About our guest:
Todd Cohen’s proven strategy of Sales Culture™ has helped to revolutionize the sales success for franchises, trade groups, and organizations, including Subaru of America, Inc., Ernst and Young, The UPS Store, Inc., The Canadian Franchise Alliance, Corning, Inc., The NFL-PA and PNC Bank. Todd uses his unparalleled expertise, unique insights, and memorable examples to engage, motivate and educate audiences in the United States and around the world. He delivers more than 90 keynote addresses a year, speaking to audiences as small as five people and as large as 5,000.